Pandora_Sustainability_Report_2018

Ensuring Proper Working Conditions Code of Conduct The Pandora Code of Conduct stipulates our ethical aspirations as a company and our expectations to the behaviour of our employees. The Code of Conduct covers areas such as human rights, working conditions, environmental footprint and anti-corruption. Building on our ethics policies, the Code offers colleagues one common point of reference for ethical dilemmas, backed by training modules spanning hiring procedures, workplace ethics, anti-harassment, fraud, gift giving and the misuse of company assets. Code of Conduct training forms part of our onboarding process and, in 2018, all colleagues participated in this training as a refreshment exercise. To support the Code, our employees are encouraged to raise ethical concerns with local management or HR, Legal or Compliance teams. Should employees believe that their concerns are not properly addressed, or if they are not comfortable with raising their concerns through these channels, they can choose to use Pandora’s externally administered multilingual Whistleblower function. Training An important connection between Pandora and our customers is established and nurtured by over 49,000 sales associates, who are passionate about selling our jewellery in more than 100 countries around the world. Sales associates in Pandora stores (owned either by Pandora or franchisees) handle a large amount of information covering the entire Pandora universe, and hold in-depth understanding of more than 700 different pieces of jewellery. We continuously provide the necessary training for our sales colleagues, both in our own stores and at the points of sale operated by our partners. Our extensive training programmes span face-to-face training, coaching and digital learning. The scope is broad and entails training in Pandora’s values, ethics, identity and history, jewellery and materials, crafting processes, and professional sales skills and techniques. Our comprehensive digital learning programmes are available in 23 languages. In 2018 our employees completed almost 272,000 online training sessions. Diversity We strive to achieve an equal gender representation among our employees and have a gender split target: 40-60% of each gender. We acknowledge that within some areas this level will have to be reached over time. On store level, the nature of Pandora’s products and primary target group attract a very high proportion of female applicants (around 90%). Here, an equal gender distribution is currently not realistic, albeit desirable nonetheless. Pandora does encourage and welcome male store staff applicants. Pandora People in Brief Working in a Pandora shop requires knowledge of hundreds of different jewellery pieces and all the styling and cross-selling possibilities To support the Code of Conduct , our employees are encouraged to always raise ethical concerns 5,000 NEW JOBS AT PANDORA WORLDWIDE 7.7% EMPLOYEE TURNOVER IN THAILAND 6,000 BOOKS AVAILABLE AT OUR LIBRARIES IN THAILAND The most popular books in the employee libraries are in the self-improvement, computer science and fiction genres 272,000 E-LEARNING MODULES COMPLETED That is almost 800 modules every day in 2018 5.2 HOURS OF TRAINING Every crafting colleague received this amount of classroom training on average in 2018 30% OF OUR SENIOR MANAGEMENT ARE WOMEN SPECIAL BENEFITS FOR PREGNANT EMPLOYEES 29,500 VISITS TO OUR EDUTAINMENT CENTRE Our Thai crafting facilities provide free access to PCs, library services and training resources SUSTAINABILITY REPORT 2018/19 30 31 PEOPLE