Pandora_Sustainability_Report_2018

Communication We want to provide up-to-date and relevant information to our employees so everyone understands the context of their work, and has a clear picture of Pandora’s global performance. To this end, we share company news through both our in-house Pandora Radio (with employee-elected DJs) and LINE – a very popular Thai social media platform. The Pandora self-service app provides easy access to news and relevant employee data, such as working hours, holidays and the ordering of staff uniforms. Free internet access on the premises supports the use of the app. For HR-related questions, our HR Services team sets up mobile consultation centres in canteens and locker rooms during lunch breaks on a regular basis. This allows employees to ask questions or seek assistance for issues, such as pay, benefits or employee relations at a time and place convenient for them. Social events Our colleagues’ commitment to Pandora is also clearly visible during our social events. At the annual year-end parties in Bangkok and Lamphun, some of Thailand’s greatest stars appeared on stage, making sure that over 14,000 colleagues had a great time. Early 2018 over 3,000 colleagues attended the Family Day Party – an event that began as a small company outing to the beach around twenty years ago. Training and development The scope of our training and development programmes goes beyond technical skills and work processes. Our ambitious Jewellery Skills Academy drives technical development for specific jewellery making skills, from beginner to expert levels, while additional training covers safety, health, leadership and life skills, such as motherhood and private economy. Recognising that access to education is a challenge in Thailand, we have established Edutainment Centres in both Bangkok and Lamphun, which feature contemporary e-learning and internet facilities, and a library. This provides our colleagues with a comfortable and inspiring environment where they can relax and learn. During 2018 the libraries in Bangkok and Lamphun had more than 29,500 visits and more than 6,000 books were available throughout the year; the most popular ones included fiction and books on self- improvement and computer science. Employee dialogue For many years, the dialogue with our colleagues in Thailand has been served by an employee-elected welfare committee. In 2018 Pandora Thailand was approached by a workers union for the first time. Respecting our colleagues’ right to associate, we have signed a collective agreement for 2019. This means that the work of the Welfare Committee has been passed over to the workers union representatives. Health and safety To make sure our crafting facilities perform according to Pandora’s safety, health and environmental standards, we have established a Safety, Health & Environment (SHE) Committee comprising senior management and elected employee representatives. Together with external experts, the elected representatives assume the responsibility of checking SHE conditions, while SHE professionals are responsible for continuously improving standards and correcting cases of non- compliance. SHE professionals are, for instance, involved in all new production setups to make safety a priority from the start. As a result of our ongoing focus on improving safety and health standards, there were only two work-related accidents with absence in 2018 among more than 14,000 production employees (resulting in a total of eight lost working days). On-site banking assistance is offered during lunch breaks several times each month A wide variety of food options from external suppliers are available for lunch on-site P E O P L E A S P I R A T I O N S To ensure our people have a safe, developing workplace Benefits Employee benefits at our crafting facilities include affordable and healthy meals, maternity classes, extensive professional and personal development training, annual outings, scholarships, an employee-operated radio channel, and free bus transportation to and from work. 34 35 PEOPLE – FOCUS ON THAILAND