PANDORA Annual Report 2017

P A N D O R A A N N U A L R E P O R T 2 0 1 7 G O V E R N A N C E & M A N A G E M E N T 2 9 C O N T E N T S C O R P O R A T E S O C I A L R E S P O N S I B I L I T Y We believe that high ethical standards and our aspiration to offer high-quality real jewellery go hand in hand. We want women to be able to celebrate their personal stories with jewellery that is made from ethically sourced materials and crafted responsibly, because we care about our planet and our people. Our integrated business model means we con- trol the majority of our value chain, and so can incorporate sustainability into every aspect of our operations. We also work closely with our sup- pliers and partners to ensure high ethical stand- ards – and we communicate our efforts and per- formance externally to inspire partners and peers to initiate similar measures. PANDORA E TH I C S PANDORA’s Ethics Programme is integrated into our entire value chain through policies, guide- lines and tools. In 2017, the PANDORA Ethics Programme focused on: • Production start-up at our Leadership in Energy and Environmental Design (LEED) Gold certi- fied green crafting facility in Lamphun, Thailand • Initiating construction on another LEED-certi- fied green crafting facility in Bangkok • Chairing the multi-stakeholder Standards Committee of the Responsible Jewellery Council (RJC), where the 2017 work plan included developing a new Chain of Custody standard for gold • Supplier due diligence and supplier develop- ment We regularly perform ethics risk assessments to define our aspirations and efforts within business integrity, human and labour rights, and the envi- ronment. Aspirations and requirements within these areas are communicated to employees through our internal Code of Ethics. The Code is supported by mandatory training for all staff and awareness campaigns. In addition, our Ethics Hotline enables staff to raise concerns should they perceive that our ethical standards are potentially being breached. P RODUCT, P EOP L E , P L ANE T We are committed to crafting our Products with integrity, providing proper working conditions for our People and minimising our impact on the Planet . Our Product, People, Planet platform ensures consistency across our communication channels, from consumer-facing websites and the Annual PANDORA Ethics Report to internal training. PANDORA CONTR I BUTES TO PROGRESS ON MOST OF THE 1 7 UN I T ED NAT IONS SUSTAINABLE DEVELOPMENT GOALS . WE FOCUS ON THE SEVEN GOALS WHERE WE BEL I EVE OUR BUS INESS CAN HAVE THE LARGEST POS I T IVE , AS WELL AS ADVERSE , IMPACT.