PANDORA Annual Report 2017

P A N D O R A A N N U A L R E P O R T 2 0 1 7 G O V E R N A N C E & M A N A G E M E N T 3 3 C O N T E N T S K E Y P E R F O R M A N C E I N D I C A T O R S P R O D U C T P E O P L E P L A N E T 2017 2016 2015 2014 Sourcing suppliers subject to PANDORA’s “Responsible Supplier Programme”, % 100 100 100 100 Total sourcing value audited by external CSR experts, % >85 >85 >80 >80 Silver and gold grain suppliers certified by the RJC/LBMA, % 100 100 100 100 Suppliers trained in ethical business practices at annual PANDORA supplier conferences 0 199 150 - 2017 2016 2015 2014 Craftspeople turnover, % 4.20 3.20 3.30 5.0 Global incident rate (OSHA standard) 0.30 0.30 0.18 0.17 Employees offered annual personal development reviews, % 100 100 - - Training hours per craftsperson 8.20 14.20 14.50 - 2017 2016 2015 2014 Water consumption at crafting facilities Lamphun/Bangkok, m³ 196,000/630,289* 584,108 483,000 379,000 Recycled crafting waste, % 80 86 83 81 Energy consumption at crafting facilities Lamphun/Bangkok, MWh 8,867/36,822* 35,907 29,472 23,243 Global transport emissions, tonnes of CO2 12,734 8,665 5,435 4,324 Recycled silver/gold grains used at our crafting facilities, % 97/74 91/86 83/96 99/90 P R O D U C T A S P I R A T I O N S To c r a f t o u r p r o d u c t w i t h i n t e g r i t y P L A N E T A S P I R A T I O N S To m i n i m i s e o u r e n v i r o nme n t a l i mp a c t P E O P L E A S P I R A T I O N S To e n s u r e o u r p e o p l e h av e a s a f e wo r k p l a c e wh e r e t h e y c a n d e v e l o p In 2017, we saw an increase in our water and electricity consumption. We expect a continuous increase in resource consumption as our strategy is to keep growing within Rings, Earrings and Necklaces & Pendants, which are resource intensive categories to craft. We will partly offset this by resource efficiency initiatives; Leadership in Energy and Environmental Design (LEED) Gold certified crafting facilities and improved production processes.