THE IMPORTANCE OF
QUALITY MANAGEMENT 3
WARRANTY OR GOODWILL
POLICY CLAIM?
4
PRODUCT
RETURN REASON CODES 5
PICTORIAL GUIDE
6
COMMERCIAL RETURN
REASON CODES
8
CONTENTS
Dear PANDORA Partners,
It is our commitment to becoming themost loved jewellery
brand in theworld. In that effort, we are continually looking
at ways to improve our service andoverall quality of our
product offerings. A crucial and integral part of your valued
work is to ensurewe listen to our customerswhen conducting
return and exchange of products by accurately documenting
correct defect reason codes if andwhen applicable and
by always providing optimal care and service. Registering
accurate defect reason codeswill helpus to closelymonitor
what doeswork and improve our product quality from
Concept andDesign toProduction.
As always, your Customer Service Representative is available
to help answer any questions and-or concerns youmay have.
Thank you!
Best Regards,
GroupQualityAssurance, Copenhagen
YOUR
QUALITY MANAGEMENT
IS CRUCIAL
3
2
