NOTES
Please contact your local customer service if youwhich to
return product under Commercial return reason codes
9
8
INTERCOMPANY
RETURN REASON CODES
LOGISTICS
1
Damaged in transit
2
Lost in transit
3
Miss picked item/quantity
COMMERCIAL
1
Authorised return by salesmanager
2
Exchange of items
3
Market tomarket transfer
4
Promotion contribution
5
Return of delisted items
6
Return of samples
7
Store to store transfer
8
Remelting
9
Store account closed
ORDERMANAGEMENT
1
Wrong order from customer
2
Duplicatedorder error
3
Not reworked return to customer
4
Return not approved
5
Wrong delivery account
6
ReworkNot decided
INVOICE
1
Freight error
2
Price error
3
System error
MARKET PRODUCT RECALL
1
Market Product Recall
1
SalesManager has agreed to let the store return items for credit
2
Products are returned and a new order is created for new items
3
When an item is removed from onemarket to another
4
Wholesaler advertisement subsidy
5
Goods of discontinued items are returned
6
Return of samples from sales reps/Marketing/PR
7
When products aremoved from one store to another
8
Only to be used byGlobal RemeltManager
9
Used if store is closing
1
Store has orderedwrong items
2
The order has been imported toAX twice
3
Only to be used byDistributionCenter
4
Only to be used byDistributionCenter
5
The order is placed on thewrong customer account
6
Only to be used byDistributionCenter
1
Item is damaged in transit or on arrival to store
2
Item lost in transit to store
3
Store has recievedwrong product or quantity
1
If store is charged incorrect fright cost
2
Price on the order iswrong according to the contract
3
If invoicewas issued incorrectly due to system error
1
Return of recalled products. Codewill only be visible
inCLOUD if anofficial recall notice has been issued by
your local customer service
COMMERCIAL
RETURNREASONCODE
CODEDESCRIPTION
