3
CONTENT
5 CEO STATEMENT
6 CSRAPPROACH
7 Ethical aspirations
7 Governance
8 Diversity
8 PANDORA Ethics
10 Responsible Jewellery Council
10 Sourcing, crafting and trading
11 SOURCING
12 Supplier engagement
12 Jewellerymaterials
13 Silver and gold
14 Diamonds
14 CRAFTING
16 Standards and certifications
16 Total reward
17 4Cs of jewellery crafting
20 Health& safety
21 Environmental impact
23 TRADING
24 Staff development
24 Management development
24 Consumer protection
25 Business Ethics
26 CSR 2012Data
CONTENT
