PANDORA_Ethics_Report_2016

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PANDORA ETHICS REPORT 2016 24 25
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PANDORA supports the
development of new responsible
silver certification schemes
PAIRS OF HANDS
ISO 9001
QUALITY MANAGEMENT
STONES SET INTO OUR
JEWELLERY
SILVER AND GOLD GRAIN
SUPPLIERS
PARTICIPANTS FROM KEY
SUPPLIERS
2.7
100%
BI LL ION
RJC CERTI F I ED
on average contribute to creating
one piece of jewellery certification
30
RESPONS IBLE
S I LVER SUPPLIERS’ CODE OF CONDUCT
All suppliers must sign our Suppliers’ Code of Conduct
SCREENING AND CATEGORISING
Risk assessment
SUPPLIER TRAINING
Annual training in selected issues
PANDORA AUDITS
BKK, HKG & CPH Ethics teams
THIRD-PARTY AUDITS
Suppliers are audited on a two-year cycle
PREFERRED SUPPLIERS
Long-term, high-achieving suppliers may be granted status
as preferred suppliers. These enjoy preferential terms,
focusing on integration and trust over audit and control.
CORRECTIVE
ACTIONS
AS REQUIRED
Suppliers must
remedy identified
issues
RESPONS IBLE SUPPL I ER
PROGRAMME
CRAFTING OUR
PRODUCTS
WITH INTEGRITY
DES IGN
Any PANDORA product starts its journey with our in-house
Design team. As a new piece evolves, our designers will
make choices on which materials to use. Whenever new
materials or suppliers are introduced, our Ethics teams are
consulted in order to discuss potential environmental or
social impacts. Such early interaction helps to ensure that
PANDORA refrains from using potentially problematic
materials – and it provides Group Ethics and other departments
with valuable knowledge, enabling them to act in due time.
Our designers constantly interact with our Thai crafting
facilities to ensure that our designs and crafting techniques
are a match. At our cutting-edge Innovation Centre in
Bangkok, Thailand, we develop innovative processing
techniques and continuously improve our ability to introduce
new products. The Innovation Centre offers our Thai
colleagues the opportunity to work and invent on the
frontline of technical developments within the jewellery
industry, and each colleague acquires top-notch skills
within advanced jewellery manufacturing. It is our firm
belief that the development projects at PANDORA’s
Innovation Centre make an important contribution to
maintaining Thailand’s position as a global hub in the
jewellery industry.
RESPONS IBLE SUPPL I ER PROGRAMME
All of our suppliers (subcontractors, original equipment
manufacturers, original design manufacturers and material
suppliers) for our Thai crafting facilities, as well as the
suppliers providing all store materials, are enrolled in our
Responsible Supplier Programme. Suppliers are required to
sign and comply with our Suppliers’ Code of Conduct,
which is downloadable from
To support our suppliers in complying with our code of
conduct, we have developed a comprehensive supplier
programme. Our Ethics teams, based in Bangkok, Hong
Kong and Copenhagen, work extensively with our suppliers
all over the world to enable them to fully understand our
requirements, and to inspire them to implement sustainable
solutions. To this end, we offer our suppliers ongoing
dialogue and training in issues such as safety, health and
environmental management, national/international worker
rights and human rights, and we take pride in showcasing
our own best-practice solutions.
Received Ethics training
at our crafting facilities
of our total sourcing value
audited by external experts
>85%
The vast majority being man-made,
often exhibiting the same basic
crystal structure as natural stones
PANDORA PRODUCT
IN BRIEF