PANDORA_Ethics_Report_2016

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PANDORA ETHICS REPORT 2016 12
Communication
We want to provide up-to-date and relevant information to
our colleagues so that everyone fully understands the context
of their work, has a clear picture of PANDORA’s global
performance and the feedback we get from our consumers.
To this end, we share news updates, departmental news and
customer feedback through our in-house PANDORA Radio
(with employee-elected DJs) and PANDORA Production TV,
both with daily broadcasting.
In 2015 and 2016, the communication channels were
significantly broadened with the PANDORA self-service app,
providing easy access to both news streams and relevant
employee data, such as working hours, available holidays
and the ordering of staff uniforms. Free Internet access on
the premises supports the use of the app.
Communication is a two-way street and we naturally also
want to listen. Besides training and encouraging our people
to speak up and our managers to listen on a daily basis, we
also conduct monthly meetings where colleagues are invited
to share their opinions and ideas, and suggest subjects for
discussion.
Three times a week, our HR Services team sets up mobile
consultation centres at canteens and locker rooms during
lunch breaks. This allow employees to ask questions or seek
assistance with issues such as pay, benefits or employee
relations at a time and place convenient for the employees.
In 2016, the HR Services team received more than 13,000
visits.
Fun
Our colleagues’ commitment to PANDORA is also clearly
visible during our social events. What initially started out as
a small company outing to the beach twenty something
years ago has now evolved into a two-day beach event for
hundreds of people at the start of 2016. Colleagues opting
not to go to the beach received family tickets for the nearby
fun park instead. Including family members more than
20,000 people participated in these events.
PEOPLE – KEY PERFORMANCE INDICATORS
2016 2015 2014 2013
Craftspeople turnover, % 3.2 3.3 5.0 -
Global incident rate (OSHA standard) 0.30 0.18 0.17 0.30
Employees who would recommend PANDORA as a workplace, % 76 - - -
Employees covered by annual personal development reviews, % 100 - - -
Training hours/craftspeople 14.2 14.5 - -
A HOLISTIC
APPROACH
A career at PANDORA Production Thailand (PPT) starts
with a passion for jewellery that takes root in a deep
understanding of the business – and blossoms into both
personal and professional opportunities. We focus on
making and keeping our colleagues happy, at work and
at home.
PPT has a family feel. With an employee turnover below
4%, a position at PPT is often a long lasting one. Our
12,400 craftspeople spend many years dedicating their
time and skill to PANDORA, and we always like to give
back. This is why PPT has a “Happy Workplace” focus.
As happiness is often personal to each person, we have
taken a holistic, nurturing approach with a broad range of
initiatives that encourage a happy mind, body and soul.
Colleagues can use the Edutainment Centre for access to
books and magazines of their choosing, use free PCs and
Wi-Fi, relax with their colleagues, and take various courses.
Sports classes are available, including football, badminton
and cycling – and the new yoga classes are especially
popular. An in-house doctors and nurses station is also
available and doctors can be booked via e-mail or phone.
When stress was identified as an issue with some
colleagues, we created the “Don’t worry be happy” anti-
stress campaign, with both preventive and mitigating
actions, which included generic toolkits and personal
counselling. In 2016, we also introduced similar projects
to help employees battling drug or mental problems and
hired an in-house counseling psychologist.
Recognising that credit card debt and loan sharks are
common in Thailand, we launched the financial literacy
programme, “Happy Money,” in 2011. Initially comprising
basic courses in personal finance, Happy Money has
since evolved to include confidential financial counselling,
monthly visits from the Government Savings Bank, and
an employee-managed PANDORA Cooperative Savings
Club. The holistic approach pays off. Our crafting facilities
in Thailand are considered a great place to work. This is
why, when looking for new colleagues in June 2016,
12,500 people turned up. See how it looked like here:
Blue maternity dresses are offered
to our pregnant colleagues