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GOVERNANCE AND MANAGEMENT • 35
Product
At PANDORA, responsible business practices begin in the
design phase with the choice of materials and continue
through ethical sourcing, procurement and crafting. Since
2013, CSR compliance has been one of the five pillars
of our Group Procurement strategy. When entering into
a contractual agreement with PANDORA, suppliers sign
our Suppliers' Code of Conduct, which includes business
integrity, human rights and environmental issues.
To ensure compliance with the code, we established a
comprehensive Responsible Supplier Programme in 2011,
which includes screening and risk assessment, training and
dialogue, supplier audits, and ensures timely follow-up
whenever non-compliances are identified. More details
about the efforts and results of PANDORA’s Responsible
Supplier Programme can be found at
.
People
As a global organisation, our activities impact the lives of
thousands of people around the world, and we believe that
we have a responsibility to proactively advance human
rights. Our Human Rights Policy specifically instructs
us to never engage in, solicit or accept child labour or
forced labour in any form; we recognise and respect
the right to freedom of movement, the right to associate
and the right to enter into collective bargaining; we
prohibit discrimination or any other unsuitable behaviour
that might impair the dignity of our employees and the
communities in which we operate; we provide employment
and development opportunities for staff through fair and
objective performance criteria; and we respond openly and
transparently to perceived human rights violations.
Potential adverse human rights impacts within the
jewellery supply chain are predominantly associated
with mining. We minimise this risk by sourcing recycled
gold grains (86%) and recycled silver grains (91%) and by
predominantly using man-made stones. All the gold, silver
and diamonds that we use can be traced back to certified
responsible suppliers. Human rights risks at all additional
goods and service providers are covered by our Responsible
Supplier Programme.
Training
We offer training to all our employees – as well as shop
associates in non-PANDORA owned points-of-sale –
through a global network of dedicated full-time PANDORA
trainers and our comprehensive in-house e-learning
platform. All PANDORA shop associates and office team
members can access online training on a range of topics,
from general sales techniques to visual merchandising,
specific jewellery collections and not least the PANDORA
Ethics Programme.
We have specific training courses for production staff in
Thailand that span technical skills, safety, health, business
continuity, the environment, leadership and life skills.
Different departments conduct the training, using a number
of training methods and supported by communication
channels such as PANDORA Production TV and PANDORA
Radio.
Production
The vast majority of our jewellery is crafted at our own
facilities in Thailand. At PANDORA Production Thailand
(PPT), all people-related activities must aim at maintaining
a working environment in which everyone has clarity about
their role, the competence to fulfil their tasks, and the
confidence to raise concerns and share ideas.
The Employee Welfare Committee is responsible for
coordinating employee interests related to a) compensation
and benefits, b) employee relations and c) social activities.
The committee consists of 15 members, elected by their
PARTNERSHIPS
PANDORA is a member of the United
Nations (UN) Global Compact, and the entire
PANDORA Group is certified according to
the provisions of the Responsible Jewellery
Council’s (RJC) Code of Practices, which
includes the UN Guiding Principles on
Business and Human Rights.
As a member of the RJC Executive
Committee and elected Industry Chair of
the multi-stakeholder RJC Standards Setting
Committee (consisting of leading jewellery
brands, independent experts and relevant
civil society organisations), we are working to
create shared value, conduct supply chain risk
assessments, and develop and advance ethical
standards in the jewellery supply chain.
PANDORA is also a member of the Danish
Business Network for Human Rights and holds
a seat on the steering committee. We invest
considerable resources in all of the above
initiatives in order to share efforts and lessons
learnt with our peers and thereby help promote
ethical business conduct.