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GOVERNANCE AND MANAGEMENT • 39
PRODUCT
ASPIRATIONS
To craft our product
with integrity
PEOPLE
ASPIRATIONS
To ensure our people a safe,
developing workplace
PLANET
ASPIRATIONS
To minimise our
environmental impact
KEY PERFORMANCE INDICATORS
PEOPLE
2016
2015
2014
2013
Craftspeople turnover, %
3.2
3.3
5.0
-
Global incident rate (OSHA standard)
0.30
0.18
0.17
0.30
Employees who would recommend PANDORA as a workplace, %
76
-
-
-
Employees covered by annual personal development reviews, %
100
-
-
-
Training hours/craftspeople
14.2
14.5
-
-
PRODUCT
2016
2015
2014
2013
Suppliers enrolled in PANDORA's Responsible Suppliers Programme, %
100
100
100
-
Total sourcing value audited by external experts, %
>85
>80
>80
>75
Silver and gold suppliers certified by Responsible Jewellery Council, %
100
100
100
100
Suppliers trained in ethical business practices at annual PANDORA
supplier conferences
199
150
-
-
PLANET
2016
2015
2014
2013
Water consumption at crafting facilities, m
3
584,108
483,000
379,000
292,000
Recycled crafting waste, %
86
83
81
57
Energy consumption at crafting facilities, MWh
35,907
29,472
23,243
19,170
Global transport emissions, tonnes CO
2
8,665
5,435
4,324
-
Recycled silver/gold, %
91/86
83/96
99/90
-