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38 • GOVERNANCE AND MANAGEMENT PANDORA ANNUAL REPORT 2016
Supply chain and raw materials
Silver is by far the most important material in our products.
In 2016, 91% of silver grains sourced by PANDORA
originated from reused sources. The remaining 9% were
mined silver provided by certified responsible refiners.
In addition, we are working with our specialised silver
product suppliers to ensure that the silver used in their
products originates from reused sources. In 2016, 86%
of the gold grains used in PANDORA products originated
from recycling. The remaining gold used in our production
originated from mining certified according to the RJC’s
Chain-of-Custody standard or the ‘Good Delivery List’
standard issued by the London Bullion Market Association.
In addition, we focus on using sustainable products where
possible. Our paper bags, for example, are made using
wood from certified sustainable forestry.
Energy consumption
Our crafting facilities are by far our most energy-consuming
entities. Here, we run a modern and energy-efficient
production setup to reduce energy consumption. The
amount of energy used by our crafting facilities in 2016
was around 36,000 MWh, up from around 29,000 MWh in
2015. This rise reflects the increase in jewellery complexity
and the number of pieces produced. The two main sources
of consumption (which together account for around
40% of energy use) are air conditioning, which ensures a
comfortable working environment, and casting ovens.
LEED-certified crafting facility
Our new crafting facility in Lamphun, near Chiang Mai in
Northern Thailand, was inaugurated in October 2016. The
facility is LEED (Leadership in Energy and Environmental
Design) certified and is highly resource-efficient. As a
result, we expect to lower our average energy consumption,
greenhouse gas emissions, and water consumption per unit
produced.
Waste and recycling
At PANDORA, we see waste as a resource. In 2016, 86% of
the waste produced by our crafting facilities in Thailand was
reused or recycled, up from 8% in 2012. In 2015, our four
main types of process waste – gypsum, glass, rubber and
wax – reached an impressive result with all four types of
waste being reused or recycled 100%. This trend continued
in 2016.
More information on PANDORA’s policies, efforts
and results within business ethics, human rights, working
conditions and environmental footprint can be found at
. Here you can also find our
PANDORA Ethics Report 2016.
CERTIFICATIONS AT OUR CRAFTING
FACILITIES IN THAILAND
Our crafting facilities in Bangkok hold the
following certifications:
• Responsible Jewellery Council
• ISO 9001 (Quality Management)
• ISO 14001 (Environmental Management)
• OHSAS 18001 (Occupational Health &
Safety Management)
• ISO 50001 (Energy Management)
Our crafting facility in Lamphun near Chiang
Mai is certified Leadership in Energy and
Environmental Design (LEED).