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CLARITY
Everyone in our teammust have a clear
idea of our vision, mission and values -
Clarity.They should have a clear idea of
their own role and responsibilities and how
this role contributes tomeeting the needs
of our customers. Equally important is
that everyone is clear onwhat is expected
of them and that they receive regular,
supportive feedback on how they are
performing against those expectations.
CONFIDENCE
It is of great importance that all our
craftspeople have the confidence to
speak out – to raise issues, concerns and
opportunities.Wewant everyone to be
confident that when they do speak up, they
will be listened to and get a response. From
amanagement perspective, wewant all of
our leaders to have the confidence to listen,
even to opinions theymay not agreewith,
and toprovide feedback in a constructive
and professional manner.
COMPETENCE
Our colleagues draw on their skills,
their knowledge and their experience
inmaking hundreds of decisions each
day. Decisions that impact each piece
of jewellery that they are responsible
for. It is our obligation to ensure that
our colleagues have the skills required
to fulfil these responsibilities.
COMMITMENT
We believe that by providingClarity,
building and enhancingCompetence, and
creating an environment of Confidence,
we get Commitment.This commitment
fosters the unique individual skills and
talents of our team, and applies them
to the collective goal of providing
outstanding products and services to
our customers. It has helped create the
PANDORAof today andwill serve as our
foundation for the future.
Clarity, Competence, Confidence andCommitment (4Cs)
The 4Cs are our way of operationalising the employee relationship at PPT. Clarity, Competence, Confidence
andCommitment are interconnected values of equal importance andwe have unrelenting focus on them.We
believe they are necessary for our long-term development and support our vision, andwe constantlymeasure
ourselves against them. Everythingwe do at PPT should support at least one andpreferably all of the 4Cs.
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New PANDORARadioDJ´s receive training
in broadcasting communications.
PANDORA ETHICS REPORT
Communication
Wewant toprovide up-to-date and relevant company
information aswell as entertainment to our colleagues so
that everyone fully understands the context of their work,
the feedback from our customers and has a clear picture
of PANDORA’s global performance.To this endwe share
news updates, departmental news and customer feedback
throughour in-house PANDORARadio and PANDORA
ProductionTV, bothbroadcasting daily.
But we alsowant to listen. Besides training and
encouraging our people andmanagers toboth speak
up and listenon a daily basis, we also conduct monthly
meetingswhere colleagues are invited to share their
opinions and ideas and suggest subjects for discussion.
