PANDORA’s Jewellery is crafted by our 4,124 colleagues at
PANDORAProductionThailand located inBangkok. Here
we operate a state-of-the-art jewellery crafting facility at
Gemopolis, amodern industrial estate designed to cater for
the special requirements of jewellerymanufacturers.
STANDARDS AND CERTIFICATIONS
Although having been ISO 9001 certifiedon our quality
standards for several years, PANDORA ProductionThai-
land has traditionally not benchmarked its performance up
against peers or external standards. In 2012, this changed
CRAFTING
whenwe certifiedon a number of CSR-related standards.
As alreadymentioned the entire PANDORA groupwas
in2012 certified up against the Responsible Jewellery
Council’s Code of Practices. On this occasion, our crafting
facility inThailandwas the PANDORA entity subject to the
strictest scrutiny by the independent audit teams. As it was
the case at the other audited PANDORA sites around the
world, onlyminor non-complianceswas found and recti-
fied. Also in2012, our integratedmanagement system at
PANDORAProductionThailand acquired the ISO14001
certification on environmental management aswell as the
OHSAS 18001 certification regarding health and safety.
TOTAL REWARD
Since the earliest days of PANDORA’s craftingoperations in
Thailand, our approach to the employment relationshiphas
exceeded simple compliancewith labour legislationormini-
mal conformancewith international regulations.Wehave
always recognised these as important basic requirements, but
have consistently sought todevelop the relationshipbeyond
thosedictatedbymere compliance. In this year’sCSRReport,
wefind it important to sharehow that initial approach toour
craftingoperations has been adapted anddeveloped to
support the expansionof our crafting team.
PANDORA’s global mission “To providewomen across
theworldwith a universe of highquality, hand finished,
modern, genuine jewellery at affordable prices” has at its
foundation the skills care, attention and professionalismof
our craftspeople.
The frameworkwithinwhichwemeasure performance
and identify areas of opportunity to further strengthen the
employment relationshipwith these craftspeople is
commonly referred to asTotal Reward.This is a proactive
approach tomaintaining and enhancing the employment
relationship, building our organisation’s capabilities to
craft high quality jewellerywhich delights our customers
PANDORA CSR REPORT
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