PANDORA CSR REPORT
18
Likewise, on amore local scale, through our in-house
PANDORARadio and PANDORA ProductionTV, both
broadcasting daily, we share news updates, monthly
departmental newsandcustomer feedback.
COMPETENCE
The second of the four Cs is Competence.
It is our obligation to ensure that our colleagues have the
skills required to fulfill their responsibilities.Wewant every-
one to have the skills, finely honed, necessary to craft high
quality, hand finished jewellery and to have the know-
ledge and understanding of their craft.The various crafting
steps in transforming a design idea to a finished piece of
jewellery requiremuchmore thanmanual dexterity. Our
colleagues drawon their skills, their knowledge and their
experience inmaking hundreds of decisions each day that
impact the quality of each piece theywork on.
Therefore, we invest significantly in skills and leader-
ship training and development. In 2012, we initiated a
Professional Craft SkillsDevelopment Programmewith
certification and continued our LeadershipDevelopment
Programme. Following our 2011 succession plan for 268
leadership positions, wewere pleased to see that in2012
the number of high potential leaders increased from 5 to
13% and38% of these arewomen.Throughout 2012, the
rangeof trainingactivities spanning safety, health, theenviron-
ment, business continuity, craftsmanship skills andquality
was extensive.All training activities aim to further advance
a safe and rewarding environment for our colleagues and to
demonstrateour socially responsiblepractices as an
employer and importantmember of the local community.As
previouslymentioned, however, our development activities
gowell beyond technical training.Our craftspeople also
participated inprogrammes aimed at developing their life
skills. Some examples of these from2012 include:
LearningProgramme #ofTimesDelivered
#of Participants
SatisfactionScore
PANDORA
is Proactive
82
3704
87%
(PIP)
PANDORA
Orientation
14
621
91%
Programme (POP)
PeopleEnsure
PANDORALife
14
611
88%
(PEP)
Learning
ClubPlus
23
402
87%
Intro toPANDORA
Performance
6
182
87%
Management
TOTAL
139
5520
88%
2012 EmployeeDevelopment at PANDORA
ProductionThailand (non-Craft Skills Training)
