REDUCINGOVERTIME
Since 2005where approximately 380 employees pro-
duced fivemillion pieces of jewellery, we have grown to
3,596 employees by the end of 2010. During the same
period, our productionoutput has increased 14 times
to 68million pieces in 2010.These growth rates have
continuously exceeded expectations, andwhilewe have
hired and trained thousands of new employees and in-
creased the number of factories at our Bangkok site from
one to four, we have not been able to achieve our goal
of reducing overtime.We expect that the planned start-
up of our fifthBangkok facilitywithinQ42011 aswell
as recent and coming recruitment will further help to
reduce overtime. Since overtime at PANDORA is always
voluntary and compensated competitively by industry
standards, we expect that employees at PPTwill sooner
react disapprovingly thanwelcoming this reduction.
EXPRESSINGOPINIONSANDRAISINGCONCERNS
PPT’smission instructsmanagement to support each and
every employee in expressing their opinion, develop
their competences and strive to succeed.To achieve this,
PPThas developed clear and transparent processes and
procedures to encourage and enable our colleagues to
raise suggestions, air ideas, voice opinions and register
complaints.We have regular and frequent forums for
our colleagues todiscussmatters directly and a compre-
hensive number of suggestion or complaint or ‘whistle-
blower’ boxes located throughout PPTwhere comments
or grievances can be addresseddirectly to ourManaging
Director, theDirector of HR or the SHEmanager.
Further, staff representatives in our SHE andWel-
fare committees are elected among all PPT employees,
andwe provide staff representatives with sufficient
time, education, equipment and facilities to fulfill their
/
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13
PANDORA CSR REPORT
PPT employee growth
PPT output growth
2005
2005
2006
2006
2007
2007
2008
2008
2009
2009
2010
2010
4000
80mio.
500
10mio.
0
0mio.
1000
20mio.
1500
30mio.
2000
40mio.
2500
50mio.
3000
60mio.
3500
70mio.
